Work Schedules

Create named schedule templates and assign them to users. Admin and Dispatcher.

Schedule Templates

Each schedule defines:

• Working days and hours
• Lunch break duration
• Country (for public holidays)
• Timezone

Example: "Standard Week"

• Monday-Friday: 09:00-18:00
• Saturday-Sunday: Off
• Lunch: 60 minutes
• Country: Estonia
• Timezone: Europe/Tallinn

Creating a Schedule

1. Click Create Schedule
2. Enter name and description
3. Select country and timezone
4. Set lunch duration
5. Configure working hours per day
6. Save

Multi-Week Rotation

Support for rotating schedules over multiple weeks:

Example: "2-Week Rotation"

• Week 1: Mon-Fri 06:00-14:00
• Week 2: Mon-Fri 14:00-22:00

The system automatically tracks which week each user is on.

Weekly Hours

Hours are calculated automatically:

Example calculation:

• 5 working days
• 9 hours per day (09:00-18:00)
• 60 min lunch per day
• Total: 5 x 9 - 5 = 40 hours/week

Displayed on schedule card for quick reference.

Holiday Management

Manage public holidays per country:

1. Click Manage Holidays
2. Select country from schedules
3. View holidays by year (collapsible)
4. Edit existing holidays
5. Add custom holidays

Half-Day Holidays

Mark holidays as partial working days:

Example: Christmas Eve

• Mark as half-day
• Set hours: 09:00-13:00
• Technicians work morning only

Custom Holidays

Add organization-specific non-working days:

1. Click Add Custom Holiday
2. Select date
3. Enter name
4. Choose full-day or half-day
5. Save

Example: Company anniversary, team building day

Assigning Schedules

Assign schedules to users from:

• User edit page - Individual assignment
• Users list - Bulk action for multiple users

Users without a schedule:

• Cannot be assigned to work orders
• Don't appear in route optimization

Deleting Schedules

Schedules with assigned users cannot be deleted:

• Reassign users to another schedule first
• Then delete the empty schedule